FAQ
The Ins And Outs of How We Do Business
Satisfaction Guarantee
We promise to clean your home/business better. In fact, it is our brand promise to give you a consistently delightful cleaning experience.
Our guarantee to you is that if we make a mistake we will fix it. Let us know about any deficient areas of your cleaning within 24 hours and we will make it right.
That’s our promise and our guarantee. This is a comprehensive 100% Satisfaction Cleaning Guarantee because you deserve it.
We also guarantee that we will be there on your scheduled cleaning day. If for whatever reason we can’t be there, we will return and clean your home for free. The only exceptions are inclement weather that would make it unsafe for us to travel to your home, or an observed holiday on your scheduled h cleaning day.
We provide these comprehensive guarantees because we know you have a choice when it comes to having your home cleaned, and it should be cleaned to your standards. We also know you are counting on us to be there when we say we will. That is why we guarantee your scheduled service day, no excuses, we will be there.
Cancellation Policy
If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning's cost will be charged. If an open ended (hourly) cleaning is cancelled less than 48 hours in advance, a cancellation fee of $75.00 will be charged.
Payments Accepted
Payment is due at time of service. You may pay by cash, PayPal, or CashApp. If you aren't home during our first visit, we will ask you for the full estimated amount, plus tax. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop.